MindTRAC Consulting Sdn. Bhd. ("MindTRAC Consulting", "we", "our", "us") is committed to protecting your personal data and your privacy in accordance with the Personal Data Protection Act 2010 (PDPA) of Malaysia. This Privacy Policy outlines how we collect, use, disclose, and safeguard your personal data when you interact with our website, services, communications, or training solutions.

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1. Types of Personal Data

We Collect Depending on your interaction with MindTRAC Consulting, we may collect the following personal data:

• Contact Information: Name, email address, mobile number, company name, designation.

• Professional Details: Industry, job role, areas of learning interest.

• Program Participation Data: Registration details, feedback forms, pre/post assessments.

• Marketing Preferences: Email subscriptions, click activity, and content engagement.

• Website Data: IP address, browser type, pages visited, form submissions (via cookies or analytics tools).

• Employee Participant Information: If you are participating in our training through your employer, we may receive your details (name, job role, participation status, assessments) from your company.

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2. How We Collect Your Data

We collect your data through the following methods:

• Online forms (e.g., program registration, enquiry, subscription)

• Event sign-ups (including virtual workshops and corporate training)

• Communications with us (email, LinkedIn, WhatsApp, social media)

• Website interactions via cookies and tracking pixels

• Surveys, feedback forms, and training evaluations

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3. Purpose of Data Collection

We collect and process personal data for the following purposes:

• To deliver and personalize our training programs and consulting services

• To respond to your enquiries or service requests

• To provide you with relevant updates, thought leadership, or learning content

• To improve our offerings through feedback and engagement analytics

• To comply with legal or regulatory requirements where necessary

• To process HRD Corp training grant claims in accordance with regulatory requirements

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4. Disclosure of Personal Data

MindTRAC Consulting does not sell your data. However, we may share your data with:

• Appointed trainers or facilitators involved in your registered programs

• Our authorized service providers (e.g., email platforms, hosting services, analytics tools)

• Government agencies (when required by law or for HRD Corp claims)

• Strategic partners for co-hosted learning events (with notice or consent)

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5. Data Security & Retention

We implement appropriate technical and organizational measures to protect your data against unauthorized access, misuse, or disclosure.

• Access to data is restricted to authorized personnel only.

• Data is stored securely, with encryption and password protections in place.

• Personal data will be retained only as long as necessary to fulfill the stated purposes, unless a longer retention period is required by law.

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6. Your Rights Under PDPA

You have the right to:

• Access your personal data

• Correct any inaccurate or outdated information

• Withdraw consent for marketing communications

• Request deletion of your personal data (subject to legal limitations)

To exercise your rights, please email us at marketing@mind-trac.com or use the contact form on our website.

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7. Cookies & Analytics

We use cookies to enhance your browsing experience and collect aggregated data about website usage. You can control cookie settings via your browser. Analytics tools (e.g., Google Analytics, Mailchimp) may collect anonymized data on page views, click activity, and traffic sources to improve user experience and content relevance.

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8. Third-Party Links

Our website may contain links to third-party sites (e.g., blog references, partner platforms). We are not responsible for the privacy practices or content of these websites.

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9. Policy Updates

We may update this Privacy Policy from time to time to reflect changes in legal requirements, industry best practices, or our services. The latest version will always be available on our website.

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10. Consent

By providing your personal data to MindTRAC Consulting, you acknowledge that you have read and understood this Privacy Policy, and you consent to the processing of your personal data in accordance with the terms herein.

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11. Contact Us

For any questions or concerns about this Privacy Policy or your personal data, please contact:

MindTRAC Consulting Sdn. Bhd.

Email: marketing@mind-trac.com

Website: https://www.mindtraclearning.com/