Today, the business world is changing radically. We have entered an era of fierce competition - one in which truly satisfying, even delighting the customer is crucial not only to business success, but even to business survival.
Exceptional customer service does not happen by talking about it. It happens by you doing it at every point of contact with the customer – in person, on the phone, in a letter through an email message.
The workshop is designed to give you the information and needed to provide exceptional levels of service to your customers. In this workshop, we will focus on the attitudes, behaviours and skills essential to excellent customer service.
You will learn to:
✅ 22th – 23th May, or
✅ 29th – 30th May, or
✅ 5th – 6th June