COMMUNICATING WITH

EMOTIONAL INTELLIGENCE

This program will strengthen your ability to build greater trust, deepen your connections, increase understanding at work be it with your internal stakeholders such as staff, peers and managers, OR external stakeholders such as clients and colleagues, resulting in progressive discussion and positive experience.

The course is designed to utilize a specific model of communication, emphasizing by first connecting with yourself and others based on an understanding of needs then techniques that build rapport instantaneously using Neuro Linguistic Programming (skills will be used to allow clients and stakeholders feel at ease and trusting.

This is followed by gaining clarity using Connecting Questioning Skills and using empathy on self and others to enable you to communicate to deliver your message and get others to feel that they are being heard.
 

Personal Competence (Self-Awareness and Self-Management)

• Build the confidence to manage emotionally stirring conversations and have healthy conflict while coming out of it with peace of mind, deeper trust and connection.
• Develop high EQ in communication through self-regulating your emotions in highly charged situation (eg: complaints, tight deadline, etc.) and connect with your internal and external stakeholders to reach resolutions that can move your objectives and goals forward.
• Identify current strategies of communicating with self and others and use more empowering strategies and mindsets
• Recognizing how your behavior impacts others in communication and paying attention to how others influence your emotional state

Social Competence (Social Awareness and Relationship Management)

• Identify their real need and feelings, allowing you to make them feel heard, thus offering win-win solution while developing deeper relationship with them.
• Create an open and safe environment for collaborative decision making and reach a collective solution that bring about win-win for all parties involved.
• Improve customer and stakeholder relationship by using communication techniques that build deeper connections and relationships by increasing your ability to empathize with other people’s need.
• Develop high EQ in communication through self-regulating your emotions in highly charged situation (eg: complaints, tight deadline, etc.) and connect with your internal and external stakeholders to reach resolutions that can move your objectives and goals forward.
  
  AVAILABLE DATES

  ✅ 12^th – 13^th June, or

  ✅ 19^th – 20^th June